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Online reviews traffic in times of #coronavirus has suffered an important setback due to the limited movement of people and the closure of commercial activities. Users of the Grocery Stores in Emilia-Romagna are now more critical as regards the activity and in particular the offer, the prices, the quality and the staff often considered rude or poorly prepared. Instead, satisfaction with the usability of spaces and parking improves,...

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Considering only hypermarkets and superstores in Italy (803 structures) in the last year in Google Maps a total of  551,039 reviews were left (1,510 per day) of these 50,389 are negative (1 or 2 stars).   As many as 50,187 dissatisfied customers have not received a response from the owner/manager.            ...

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We used Monitora software to analyze the reviews of the main brands in the grocery sector; in particular, in the following chart, we focused on customer satisfaction, here are the results:   ...

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